Apply for warranty service
You can apply for product warranty service if the product does not function as warranted during the warranty period.
Holy Stone stands behind the craftsmanship of our products and warrants that they are free from defects in materials and workmanship given normal use and care.
Within 30 days from the date of receipt, if the Holy Stone drone you purchase is used in the way it's intended and breaks down, it's our responsibility to replace it, and we do so at no charge to you.
The main parts of a Holy Stone drone are also warranted against non-user-related damages. The warranty period will vary by a specific part. Please see the list below.
List of main parts:
|Main Parts||Warranty Period|
|Remote Control||360 days|
|Drone Arms||360 days|
|Camera (if detachable)||360 days|
|Propellers||2-time free replacements|
* The warranty period of the main parts starts from the day of purchase.
The following conditions must be met for free warranty service:
√ You must provide valid proof of purchase: an authentic purchase order number.
√The faulty performance must be caused by non-user-related errors, and the purchased aircraft must be within the warranty period;
√ The purchased product is free of unauthorized disassembly or modification.
The following situations are not covered by the free product warranty service.
×Defects or damage caused by accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical, or electromechanical stress.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
×Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.)
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by simultaneous use with non-HolyStone-certified third-party parts.
× Purchases from non-HolyStone authorized merchants.
× Products that are out of warranty.
× Unable to prove that the aircraft has a performance failure or falsify the proof of purchase.
× Products obtained by participating in the activities are not eligible for warranty service.
You can apply for a return/exchange if you meet the following conditions.
√ Within 30 days from the date of receipt, the product is found to have a performance failure that is caused by non-user-related errors.
We have the right to refuse a customer's return/exchange request for any of the following cases.
× The return/exchange request is made beyond 30 days from the date of receipt;
× You cannot provide the order number of the purchased product from the authorized store, or the order number is falsified.
× Collisions and burns that are not caused by quality problems of the product itself.
× Damage caused by foreign objects or substances (fluid, dirt, etc.), unauthorized modification, improper installation, or use and operation not in accordance with the instructions in the user manual;
×Return/exchange of incomplete products (e.g. incomplete package content, incomplete outer packaging, missing accessories, giveaways or instruction manuals); Or the purchased product has exterior damages due to user-related causes;
× Products damaged by unavoidable factors, such as fire, flood, lightning, traffic accidents, etc;
× Other cases described in this document.